1. Who Is Responsible for Your Personal Data?

VDR Condominios, S.A. de C.V. (“Viadora”), located at Zacatecas 80, Col. Roma Norte, Cuauhtémoc Borough, ZIP Code 06700, Mexico City, Mexico, is responsible for processing your personal data in accordance with applicable Mexican legislation on the protection of personal data held by private parties.

For any inquiries regarding your personal data, please contact us at contact@viadora.com.

2. What Personal Data Do We Collect and Process?
Guests and Individuals Making Reservations: Name, address, email address, phone number, country, nationality, reservation and stay details (dates, property, accommodation unit, and number of guests), billing information, communications, reports, complaints, and requests. During check-in, we request official identification documents, which we photograph or scan and retain, along with the personal information provided in our registration form.

• Payment Information: We process the information necessary to manage payments and reservations through hotel management systems and payment service providers.
• Website Visitors: Information voluntarily submitted through forms or subscriptions, as well as browsing data collected through cookies and similar technologies.
• Sensitive Personal Data: We may receive and retain information regarding allergies, medical conditions, or accessibility requirements when necessary to accommodate requests related to a guest’s stay.
• Video Surveillance: Common areas within our properties are monitored by security cameras, and recordings are retained.

3. How Do We Use Your Personal Data?
Purposes Necessary for Providing Our Services:

• Manage reservations, check-in, check-out, payments, and invoicing.
• Provide accommodation services and respond to guest requests throughout their stay.
• Receive, forward, and resolve complaints, incidents, maintenance issues, and service requests, including internal notifications through WhatsApp or other systems. 
• Protect the safety and security of guests, employees, and properties, including through video surveillance.
• Assign, notify, and document operational staff incidents and measure response times.
• Comply with legal obligations and respond to requests from competent authorities.
• Send promotions, special rates, and Viadora updates through email and other communication channels.
• Invite guests to participate in satisfaction surveys.
• Prepare statistics and analyses to improve our services and evaluate marketing campaigns, to the extent that these activities involve the processing of personal data.

To opt out of these additional purposes, please contact contact@viadora.com or use the unsubscribe link included in our marketing communications. Choosing not to participate will not affect the services you have contracted.

4. With Whom Do We Share Your Personal Data?
To operate our services, we work with technology and operational service providers that may process personal data on our behalf. These include hotel management and reservation systems, payment processors, email and data storage services, messaging and guest support platforms, as well as email marketing, analytics, and advertising platforms.
The tools identified for review include Cloudbeds, Asksuite, WhatsApp Business, Mailchimp, Google Analytics 4, Google Ads, and Meta Pixel.
If you make a reservation through third-party platforms, such as Airbnb or Booking, these platforms may also process your personal data in accordance with their respective privacy policies.
Certain data processing or storage activities may take place outside Mexico through technology providers or related entities.
We do not sell personal data. We may disclose information to competent authorities when legally required.

5. How Can You Exercise Your ARCO Rights or Withdraw Your Consent?
You may request access to, rectification, cancellation, or objection to the processing of your personal data (known as “ARCO Rights” under Mexican law), as well as withdraw your consent when applicable, by contacting contact@viadora.com.
Your request should include your full name, a means of receiving our response, documentation verifying your identity or legal representation, a description of the right you wish to exercise, and any relevant information that will help us locate your personal data.

6. How Can You Limit the Use of Your Personal Data?
You may request restrictions on the use or disclosure of your personal data by contacting contact@viadora.com.
You may also unsubscribe from promotional communications by clicking the unsubscribe link included in our emails.

7. Cookies and Similar Technologies
Our website uses cookies and similar technologies to support its functionality, measure website traffic, and evaluate advertising campaigns.
The use of Google Analytics 4, Google Ads, and Meta Pixel has been confirmed. Currently, our website does not have a cookie banner that allows visitors to accept or reject specific categories of cookies.
You can manage cookies through your browser settings. However, disabling certain cookies may affect some website features and functionality.

8. Changes to This Privacy Policy
Any changes to this Privacy Policy will be communicated through publication on our website at https://viadora.com/privacy-policy, along with the corresponding date of the latest update.

9. Regulatory Authority and Consent
If you believe your personal data protection rights have been violated, you may contact recursos.revision@transparencia.gob.mx or file a complaint with the competent authority in Mexico.

Last Updated: October 28, 2026